AlertSite Customer Service and Support
Experience the Industry's Most Responsive Customer Service
Our mission is to help our customers make sure their servers, web sites and web transactions are always available, are secure from known vulnerabilities and deliver a good experience to end users. All AlertSite® Performance Advisors work diligently to assist you with your account and help you get the most out of AlertSite products and services.
AlertSite customers know their monitoring and security solutions are significantly enhanced by the level of support they receive from our professional staff. AlertSite Performance Advisors and consultants are passionate about providing all the assistance customers need to make sure that their systems and infrastructure are operating optimally and securely. Our support is available over the phone or Internet and on site. Whether the customer issue is tactical (how to produce the most compelling SLA report) or strategic (how to equip a data center to ward off denial-of-service attacks), AlertSite is prepared to give the advice and support customers require.
E-mail
Sales
sales@alertsite.com
Technical Support & Customer Service
support@alertsite.com
Billing & Account Administration
billing@alertsite.com
Telephone
Sales
877.302.5378 (877.30ALERT)
Technical Support, Customer Service and Administration
954.312.0188
An important difference between AlertSite and our competition is the availability and skill of our Performance Advisors. These highly trained technical experts are always available live from 8:00 a.m. to 6:00 p.m, EST, Monday through Friday. We also offer on-call support through 9:30 p.m, EST. AlertSite's Performance Advisors can help you get the most out of your AlertSite applications, as well as interpret security issues that may affect you.
Street Address
AlertSite.com
4611 Johnson Road
Suite 6
Coconut Creek, FL 33073 |
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“...With about 1,500,000 hits a day, the traffic volume to our site can be overwhelming, to say the least. AlertSite provides the support we need to make sure our web host and therefore our site, can deliver an outstanding online shopping experience.”
—Keith Davey
IT Director, Shopbop.com
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