 Where can I find answers to other product questions?
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What are the different scan options available?
 What are the different scan options available?
Alertsite currently offers two types of scanning:
"Alertsite® Standard Security Scan" and "SANS Top 20"
The "Alertsite® Standard Security Scan" is a comprehensive test which scans for over 9,500 vulnerabilities including tests for less critical vulnerabilities which may exist on your system.
The "SANS Top 20" addresses the twenty highest risk categories as defined by SANS and the current trend of threats. This is a faster vulnerability scan which ony scans for the most critical vulnerabilities.
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How long does a scan take?
How long does a scan take?
Scans typically take between fifteen and thirty minutes to complete. However, some network configurations can increase scan duration to between one and two hours.
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When running an "on demand scan", how will I know when it has completed?
When running an "on demand scan", how will I know when it has completed?
Demand scans occur within five minutes of request and and will have varying durations depending on your devices particular network configuration. If a change in the security status of the device is detected, notifications will be issued. Reports will appear in the document manager after the scan has completed.
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When are notifications sent? Do they contain sensitive information?
When are notifications sent? Do they contain sensitive information?
Notifications are only sent when both a notifier is configured to receive security notifications and a change in the security status of a device is detected. This occurs when a new vulnerability is detected, or when a previously detected vulnerability is no longer detected.
Notifications do not contain any sensitive information which may be used by potential attackers. The hostname and IP address of the device are not displayed. Only the user-supplied label of the device appears in the email.
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How do I enable security device notifications?
How do I enable security device notifications?
In order to recieve security device notifications, a notifier must have "Notify me when a security hole is detected" selected, and a security device must have "Notify" set to Yes. Both settings are available to enable more finely grained control of notifications.
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Can a scan bring down a server?
Can a scan bring down a server?
All Alertsite scans use passive techniques to identify vulnerabilities, usually using the "banner" or self-advertised versions of software your device is running. These scans appear as approximately five or six simultaneous users. For smaller network deployments, where bandwidth or other resources are limited, it is recommended that scans be performed during non-peak, or non-business hours.
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What types of security reports are generated?
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When are reports generated?
When are reports generated?
Consolidated reports are generated once per day as follows:
1. First day of the month for monthly devices.
2. Once per week for weekly devices.
3. Once per day for daily devices.
Summary Reports are generated when a change in the security status of a device is detected. i.e. when new vulnerabilities are found, or when previously detected vulnerabilities are no longer detected.
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Why is my security device in "pending" state?
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How do I add a security seal to my website?
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